Warranty

Limited Warranty

The Xinghe warrants that this product is free from defects in material or workmanship under normal use and maintenance. We will, at our option, repair or replace any defective product or defective part covered by the Limited Warranty, free of charge at any authorized Servicing Dealer using OEM replacement parts, subject to the limitations and exclusions described below.

Limited Warranty Period

We will warrant the product to the original retail purchaser from the date of retail purchase for the applicable period of time shown on the chart below. Xinghe’s products covered by our Limited Warranty are warranted against defects in material or workmanship during the life of the relevant product, as reasonably determined by Xinghe and in compliance with applicable law.

What is NOT Covered

This Limited Warranty does not cover:

• a) Replacement of normal wear parts (parts and items that normally wear out with use), including without limitation air filters, belts, blades, blade adapters, brake arms, brake linings, brushes, bulbs, lubricants, scraper blades, shear bolts/pins, skid shoes, and starter cords.
• b) Damage, malfunctions, or failures resulting from abuse or neglect of the product, including but not limited to:
  • i. Failure to provide or perform required maintenance services as prescribed in the operator's manual.
  • ii. Pressure cleaning or steam cleaning the product.
  • iii. Operation of the unit with improperly installed, removed, or modified cutting shields, guards, or safety devices.
  • iv. External causes such as accidents or other actions or events beyond Xinghe’s reasonable control.
• c) Damage or failures due to improper setup, pre-delivery service, or repair service by anyone other than a Xinghe authorized servicing dealer during the warranty period.
• d) Continued use of the product after an initial operational problem or failure occurs.
• e) First-sale units with a date of manufacture greater than twelve (12) months will NOT carry a battery warranty.
• f) For Riding mowers, Zero Turn Mowers, and Walk Mowers with batteries for starting purposes, the battery is not covered under warranty if the battery is discharged.
• g) No battery warranty for scratch & dent purchases and prior model year sales, including discounted units (either from Xinghe directly or transferred from Dealer to Dealer).
• h) Improper voltage use for batteries, battery-powered products, battery chargers, electrical products, robotic mowers, robotic charging stations, and robotic power supplies, as well as exposure of these products to temperatures outside product specifications.

Warranty Exclusions, Disclaimers, and Limited Rights

We will not be liable for any incidental, consequential, special, or punitive damages or losses, whether direct or indirect. Your remedy is limited to the repair or replacement of the product or part, at our discretion. Our liability shall under no circumstances exceed the actual amount you paid for the defective product. There are no express warranties other than those set forth herein.

Any warranty implied by state law (whether of merchantability or fitness for a particular use or otherwise) is hereby disclaimed; where such a disclaimer is not permitted by law, then such implied warranty is limited for the duration of the applicable limited warranty period listed in the chart below. Some localities, including the province of Quebec, do not allow exclusions of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusions and limitations May not apply to you.

This limited warranty gives you specific legal rights, and you May also have other rights based on your locality.